Refund policy

Last updated: 22 July 2026

This policy applies to purchases from Edges.Club, operated by EdgesLabs LTD (registered in England and Wales, company number 15628569).

Nothing in this policy affects your statutory rights.

Quick summary
Change your mind 14 days from delivery to cancel, plus a further 14 days to return. Unopened and sealed only. You pay return postage.
Goodwill returns We extend this to 30 days from delivery as a courtesy. Unopened and sealed only. You pay return postage.
Faulty, damaged, wrong or missing Up to 30 days for a full refund, and longer for a repair, replacement or partial refund. We pay return postage. Opened items included.
Refund timing Within 14 days of us receiving your return, to your original payment method.
Start a return Email support@edges.club with your order number.

1. Important: opened supplements cannot be returned if you change your mind

Our products are food supplements. They are sealed for health protection and hygiene reasons.

If you break the seal on a product, you lose the right to cancel and return it for a change of mind. This is permitted under Regulation 28(3) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This does not apply if the product is faulty, damaged, mislabelled, not as described, or not what you ordered. In those cases you can return it whether or not it has been opened. See section 4.

Please check you have ordered the right product before opening it.

2. Your right to cancel (14-day cooling-off period)

If you are a consumer in the UK or the EU, you have the right to cancel your order within 14 days without giving any reason.

When the 14 days start

The cancellation period ends 14 days after the day on which you, or someone you nominate, receives the goods. If your order is delivered in multiple parcels, it ends 14 days after you receive the last parcel.

For subscriptions, the 14 days run from delivery of the first order. See our Cancellation Policy for how repeat deliveries work.

How to cancel

To cancel, you must tell us clearly before the 14 days expire. You can:

  • Email support@edges.club with your order number and a statement that you wish to cancel; or
  • Complete the model cancellation form in section 9 and email it to us; or
  • Write to us at the address in section 10.

Simply returning the goods without telling us is also effective, but please contact us first so we can process it quickly and make sure it reaches the right place.

You may use the model form, but you do not have to.

Returning the goods

Once you have cancelled, send the goods back to us within 14 days of telling us. Goods must be:

  • Unopened, with the manufacturer's seal intact
  • In their original packaging
  • In the same condition you received them

Send to:

Returns — Edges.Club Unit 2a Trinity Business Centre Hoyle Street Warrington Cheshire WA5 0LW United Kingdom

You are responsible for the cost of returning the goods to us when you cancel because you have changed your mind. We recommend using a tracked service and retaining proof of postage, as you bear the risk of loss or damage in transit until the goods reach us.

You may handle the goods as you would in a shop. If you handle them beyond what is necessary to establish their nature, characteristics and functioning, we may reduce your refund to reflect the loss in value.

Your refund

We will refund the full price you paid for the goods, plus the standard delivery cost you paid, if any.

  • We will not refund any supplement you paid for a faster delivery service. If you chose an upgraded delivery option, we refund only the cost of our cheapest standard delivery.
  • If you cancel only part of an order, and the remaining order no longer qualifies for free delivery, we may deduct the delivery charge that would have applied.
  • We refund to your original payment method. You will not be charged a fee.

We will issue the refund within 14 days of the day we receive the goods back, or the day you provide evidence that you have sent them back, whichever is earlier. It may take a few additional days for your bank or card provider to post the funds to your account.

3. Our 30-day goodwill returns policy

In addition to your statutory 14-day right, we voluntarily accept returns of unopened, sealed products for up to 30 daysfrom delivery.

This is a goodwill policy offered on top of your legal rights, not instead of them. The same conditions apply as in section 2: original packaging, seal intact, you pay return postage. Please contact support@edges.club before sending anything back.

Discounted and sale items are included in this goodwill policy on the same terms as full-price items.

Gift cards are excluded from the goodwill policy. Your statutory rights in relation to gift cards are unaffected.

4. Faulty, damaged, incorrect or missing items

Your rights here come from the Consumer Rights Act 2015 and are separate from, and additional to, the cancellation right above. They apply whether or not the product has been opened, and whether or not it was bought on sale.

Goods we supply must be of satisfactory quality, fit for purpose, and as described. If they are not, you are entitled to:

  • Within 30 days of delivery — the short-term right to reject the goods for a full refund.
  • After 30 days — a repair or replacement. If that is not possible or does not resolve the problem, a price reduction or a refund.
  • Within the first 6 months — any fault is presumed to have been present at delivery unless we can show otherwise.

This also covers:

  • Products that arrive damaged, leaking or already unsealed
  • The wrong product or wrong quantity
  • Items missing from your order
  • Products that do not match their description, labelling or ingredient list
  • Products delivered past their best-before date

What to do

Please inspect your order when it arrives and contact support@edges.club as soon as you can, with your order number and photographs of the problem and the outer packaging where relevant. This helps us investigate quickly and improve our packing.

We pay the return postage for faulty, damaged or incorrect items. We will send you a prepaid returns label. You will never be out of pocket for returning something that was our error.

5. Non-delivery and delayed orders

If your order does not arrive within 30 days of purchase, or by any longer date we agreed with you, you may cancel and receive a full refund including delivery charges.

The goods are our responsibility until they are delivered to you. If a parcel is lost in transit, that is our problem to resolve, not yours. Contact support@edges.club.

6. Exchanges

The fastest way to exchange an item is to return the one you have under the relevant section above, and place a separate order for the replacement. This means you get the new item sooner rather than waiting for the return to be processed first.

If the exchange is because we sent the wrong item, contact us first — we will usually send the correct product straight away and arrange collection or a prepaid label for the incorrect one.

7. Subscriptions

Each subscription delivery is a separate supply of goods, and the rights above apply to each one. For how to pause, change, skip or cancel a subscription, and for how much notice we need before your next delivery, see our Cancellation Policy.

8. If something goes wrong

If more than 14 days have passed since we confirmed we received your return and you have not been refunded, please contact support@edges.club and we will chase it.

If you are unhappy with how we have handled a return or refund, email support@edges.club with "Complaint" in the subject line. We aim to acknowledge complaints within 2 working days and resolve them within 14 days.

If we cannot resolve your complaint, you may be able to raise it with your card provider or PayPal under their buyer protection schemes, or seek advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133). Nothing in this policy affects your right to take legal action.

9. Model cancellation form

Complete and return this form only if you wish to withdraw from the contract. You do not have to use this form — any clear statement of your decision to cancel is sufficient.

To: EdgesLabs LTD, Unit 2a Trinity Business Centre, Hoyle Street, Warrington, Cheshire, WA5 0LW, United Kingdom — support@edges.club

I hereby give notice that I cancel my contract of sale of the following goods:

Order number: ______________________

Product(s): ______________________

Ordered on / received on: ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Signature (only if this form is notified on paper): ______________________

Date: ______________________

10. Contact us

EdgesLabs LTD trading as Edges.Club Unit 2a Trinity Business Centre, Hoyle Street, Warrington, Cheshire, WA5 0LW, United Kingdom Email: support@edges.club Registered in England and Wales, company number 15628569